Last Updated: August 22, 2026
Cater Pro Supply LLC is committed to providing reliable shipping and delivery services for commercial kitchen equipment, refrigeration, beverage equipment, restaurant supplies, and related products throughout the United States.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received and verified.
Certain commercial equipment, oversized products, special-order items, or products requiring freight transportation may require additional processing time.
Business days are Monday through Friday, excluding U.S. federal holidays.
If an item has a different processing or lead time, this will be communicated on the product page or after the order is placed.
Shipping Areas
We currently ship to customers throughout the United States.
Shipping availability and costs may vary depending on the product, delivery address, shipment size, weight, and required freight service.
Some oversized or commercial products may have shipping restrictions in certain locations.
Shipping Costs
Shipping charges are calculated based on factors including:
- Delivery destination
- Product dimensions and weight
- Number of items ordered
- Shipping method
- Freight requirements
- Special handling requirements
The applicable shipping charge will be displayed during checkout whenever automated shipping rates are available.
For certain oversized, heavy, or specialized commercial equipment, we may contact you after your order to confirm freight arrangements or delivery requirements.
Standard Parcel Shipping
Smaller products may be shipped using standard parcel carriers.
Once your order has shipped, tracking information will be provided when available.
Delivery times shown by shipping carriers are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside our reasonable control.
Freight & Oversized Equipment
Large commercial kitchen equipment, refrigeration units, stainless steel equipment, and other oversized products may be shipped by LTL freight or another commercial freight service.
Freight delivery may differ from standard parcel delivery.
Unless specifically stated otherwise, standard freight delivery is generally made to an accessible commercial delivery location. Additional services such as residential delivery, liftgate service, inside delivery, limited-access delivery, or appointment delivery may result in additional charges.
Customers should provide accurate delivery information when placing an order.
Receiving Freight Deliveries
Customers are responsible for inspecting freight shipments at the time of delivery.
Before signing the delivery receipt:
Inspect the packaging and equipment for visible damage.
If damage is visible, note the damage clearly on the carrier’s delivery receipt before accepting the shipment and take photographs of the packaging and damaged areas.
Please contact Cater Pro Supply as soon as possible at info@caterprosupply.com if your shipment arrives damaged.
Do not discard the product, packaging, pallet, or shipping materials while a shipping damage claim is being reviewed.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Additional carrier charges resulting from an incorrect address, address correction, missed freight appointment, re-delivery, or other customer-requested delivery changes may be the customer’s responsibility where applicable.
Order Tracking
When tracking information is available, it will be provided after the order has shipped.
Please allow time for the carrier’s tracking system to update after receiving your tracking number.
Delivery Delays
Estimated delivery dates are not guaranteed unless specifically stated otherwise.
Cater Pro Supply LLC is not responsible for carrier delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, natural disasters, or other carrier-related delays.
If we become aware of a significant issue affecting your shipment, we will make reasonable efforts to assist you.
Damaged, Lost, or Missing Shipments
If your order appears to have been lost, arrives damaged, or items are missing, contact us promptly with:
Your order number, name, delivery address, description of the issue, and photographs where applicable.
We will review the matter and assist with the appropriate carrier or shipping claim process.
Contact Us
For questions regarding shipping or delivery, contact:
Cater Pro Supply LLC
1322 Shallcross Ave
Orlando, FL 32828
United States
Phone: +1 407 287 0911
Email: info@caterprosupply.com